terms of use

Please Note:

By accessing or using this website, you acknowledge that you have read, understood, and agreed to be bound by our Terms of Use. These terms limit our legal liability and set restrictions on your use of the website.

This notice is originally written in Chinese and may be translated into other languages. In case of any discrepancy between the Traditional Chinese version of this notice and other translations, the Traditional Chinese version shall prevail.

Cigarera revises these Terms of Use periodically without individual notice to you. If you do not agree to the above-mentioned revision or update method of the Terms of Service, or do not accept any other provisions of the Terms of Service, you shall immediately cease using the website. As you are bound by these Terms of Use, you should review the Terms of Use webpage regularly.

In addition to the above general terms and conditions, certain special terms and conditions govern your use and/or access to specific pages on the website. These special terms and conditions form part of the Terms of Use.

Terms of Service

Thank you for visiting the Cigarera website, cigarera.cn(referred to as "Cigar Era") and using the services provided under these Terms of Service (hereinafter referred to as the "Terms of Service").

You must have reached the legal smoking age in your country or region to register as a member, use, or continue using the Terms of Service. When a member uses or continues to use Cigarera, it is presumed that you have read, understood, and agreed to all contents of these Terms of Service and any subsequent revisions, and fully accept the existing and future derivative service items and contents of the service. Those who do not meet the above-mentioned smoking age are not allowed to submit orders on this website. Any person who misrepresents their actual age to purchase or browse shall bear all consequences.

We may collect, use, store, and disclose any personal data you provide in accordance with our Privacy Policy. This agreement does not recognize any relationship (partnership, cooperation, employment, or other relationships) between you and Cigarera, nor does it entitle you to act as a representative of Cigarera.

Both the member and Cigarera agree that all contents of the Terms of Service, including expressions of intent, shall be in electronic form.

Revisions to Terms of Service and Sending of Promotional Emails and EDMs

1. The member agrees that Cigarera may, at its discretion based on business needs and actual circumstances, adjust, modify, or terminate relevant service items or contents within the scope of the Terms of Service provided by Cigarera, without individual notice to the member.

2. The member agrees that Cigarera may, based on actual implementation, add, modify, or terminate relevant activities and choose the most appropriate method to inform members.

3. The member agrees that Cigarera may send promotional emails or product messages (EDM) to the email address registered by the member from time to time.

4. To unsubscribe from promotional emails or product messages (EDM), simply click the "Unsubscribe" link at the bottom of the email or message.

Sales Platform

We may take action against your account in the following circumstances, including but not limited to:

All products of Cigarera are sold exclusively on our independent sales platform, cigarera.cn, and are not associated with any other cigar platforms.

If you encounter similar sales, online customer service, or social platforms, please be cautious to distinguish and avoid being deceived. We will not recognize any orders not completed on the above-mentioned sales platform, nor provide any support or services for them. For any illegal acts that cause damage to our reputation or property, we will pursue legal liability and claim economic compensation.

We remind you again that if you wish to purchase products from our website, please visit the above official website to browse and select products, and complete all transaction activities on our website to avoid purchasing counterfeit products and ensure the protection of your legal rights and ours.

For any related questions, please feel free to contact the [Online Customer Service] of this website.

Eligibility to Purchase

You must meet the following eligibility criteria to make a purchase:

• You must have reached the legal smoking age in your country or region.

• We are not responsible for any person who misrepresents their actual age to purchase or browse.

• You must have a valid bank account or other valid payment platform account accepted by Cigarera for payment.

• You must provide personal and payment details and ensure their validity and accuracy (including but not limited to mailing address, real name, phone number, billing information, and other required information specified on the website). Regarding credit/debit card payment methods, by submitting an order, you authorize Cigarera to charge your credit/debit card an amount equal to the total purchase price of your order. You also explicitly authorize us to use the personal data you provide to conduct appropriate anti-fraud checks (such as credit checks) and, if necessary, forward or obtain information about you from third parties, including but not limited to credit reference agencies or anti-fraud organizations, which may retain such data. Please refer to our Privacy Policy for further information on how we use your data.

• All orders are subject to stock availability and confirmation of the order price. Items in your shopping cart are not reserved and may be purchased by other customers before payment is submitted.

Pricing and Payment Methods

Prices on the Cigarera website are in US dollars and include shipping fees. They do not include any taxes, duties, or other shipping fees imposed by your country or region. Please refer to this 《Returns Due to Customs Inspection or Taxes》 for details.

If you place an order during a price change before or after a promotion, no compensation will be provided for the price difference.

Our current payment methods are as follows:

• Through third-party payment platforms on the website.

• By sending a payment link via email to service@cigarera.org.

• Bank transfer in Hong Kong dollars or US dollars.

If the payment platform you use is not denominated in US dollars, your bank will calculate the amount based on the exchange rate on the transaction date. Please confirm the exchange rate with your chosen bank or financial institution, and the final price charged by your payment platform shall prevail.

Once you complete the payment for your order using the above payment methods, you confirm that the payment instrument you selected is your own, or that you have obtained authorization from its owner to use it.

If your chosen bank or financial institution refuses to authorize payment to Cigarera, we shall not be liable for any delivery delays or non-delivery.

All our payment procedures comply with strict international security standards established by card-issuing financial institutions, ensuring you can enjoy a safe and secure shopping experience. If you have registered an account on this website and decide to allow us to store your payment details, your data will be fully encrypted and used solely for processing your transactions, and securely stored in our system. Unless due to our own negligence, we shall not be liable for any losses you may incur if any third-party payment platform accesses any information you provide when using our services without authorization.

You can also contact the [Online Customer Service] of this website, and we will provide you with explanations of payment methods.

Explanation of Transaction Behavior

1. When a member conducts transactions using the Terms of Service, they shall follow the mechanism provided on the website to confirm the quantity and price of goods.

2. The member agrees that when ordering products using the Terms of Service, Cigarera retains the right to refuse the order or cancel the shipment before notifying the member of the confirmation of the transaction. After the member sends an order notification to Cigarera, the system will automatically send an acceptance notification, but this notification is not an order confirmation. The establishment of the transaction between the member and Cigarera shall be determined by the shipment notification.

3. If a member arbitrarily returns or exchanges goods, cancels an order, or engages in any behavior that Cigarera deems inappropriate and causes trouble or damage to Cigarera's operations after ordering products using the Terms of Service, Cigarera may, at its discretion, refuse transactions or permanently cancel the member's 资格.

4. When we send you an email confirming that your order has been shipped, your order is deemed accepted, and a contract between you and Cigarera is established. The contract will only include the goods listed in the confirmation email sent at the time of shipment. Therefore, all sales contracts are concluded in the Hong Kong Special Administrative Region. If the website's sales system cannot be used normally due to force majeure or other uncontrollable reasons, resulting in the failure to complete online transactions or the loss of relevant information or records, this website shall not be liable. However, this website will make reasonable efforts to assist in handling the aftermath and strive to reduce possible economic losses for customers.

5. Cigarera reserves the right to refuse to accept orders for any reason at its sole discretion and will notify you via the most appropriate method (primarily email, supplemented by phone if necessary). These reasons include (but are not limited to):

• The products you ordered are out of stock, or the order cannot be fulfilled due to inability to supply.

• Products are withdrawn because they do not meet our quality standards or due to shipping restrictions applicable to one or all ordered items.

• Errors in the transaction terms of the goods or services in your order (including but not limited to specifications, descriptions, images, pricing, or product descriptions).

• We cannot obtain payment authorization.

• You do not meet the purchase eligibility criteria specified in the Terms of Service.

If we find that any of your ordered products fall under the above reasons, we will notify you as soon as possible via the most appropriate method and allow you to choose to reconfirm or cancel the order. If we cannot contact you, we will treat the order as canceled.

Shipment Explanation and Timing

We will arrange a suitable carrier to deliver your ordered goods to provide you with a better shopping experience. Please refer to this 《Orders and Delivery》 for details.

The above approval time is 3 to 5 working days (based on Hong Kong public holidays). After your order payment is completed, the shipment time of the products depends on the arranged carrier, as follows:
(1) Tobacco products: 3 to 5 working days.

The website's automatic logistics system arranges the shipment sequence of website orders based on the principle of fair shipping. If the system's shipment schedule for accumulated uncompleted orders in your account (e.g., orders with a status of "Processing") exceeds 60 working days (if affected by holidays or other force majeure factors, the shipment schedule will be extended to the next working day, subject to the actual schedule), the system will be unable to create new orders for you. You can try adjusting the quantity of goods in the same order or purchase again after receiving goods from other orders (completing other orders).

Modifying or Canceling Orders

After payment is completed, the order immediately enters the automated logistics allocation process, and the system will apply for an export license within a specified time to facilitate preparation and shipment. Therefore, temporary modifications may cause discrepancies between the order content and the export license records, affecting the automated arrangements. Therefore, if you need to modify or cancel an order, please contact the [Online Customer Service] of this website or log in to your member account within 2 hours after payment is completed (based on the receipt of the '[Cigarera] Order Payment Completion Notification (000XXXXXX)' email). If you notify us after this period, we regret that we cannot cancel or modify any order that has entered the automated logistics process. Thank you for your understanding.

To ensure you enjoy a better shopping experience, we recommend that you first add your favorite products to the shopping cart or "My Favorites" and confirm the order details (including quantity, style, and price of goods) before payment, so that we can ship your carefully selected products to you promptly and properly.

Cancellation fee: We will charge a 20% fee based on the total price of the canceled order, i.e., (total price of canceled goods - 20% of the total price) = actual refund amount.
The actual refund amount is subject to the actual payment. The actual arrival date depends on the processing cycle of your payment bank or online payment platform (usually 8 to 10 weeks).
Once an order for a product is canceled, the relevant discount codes or coupons cannot be reused.
For bundled products (e.g., products from world-renowned brands that require a minimum purchase amount), the entire order must be canceled; partial cancellation or return of individual items is not allowed.
If the main product is canceled, and only add-on products are retained, the add-on products will be calculated at the original price.
For set promotions or discount offers, if the order is canceled and the remaining items no longer meet the activity requirements or amount, the retained products will be calculated at the original price, and the price difference will be deducted from the refund.

Returns Due to Customs Inspection or Taxes

Effective June 12, 2023, each returned item is limited to one reshipment. Any costs incurred from returns shall be borne by the member. You may also choose to arrange a refund after the first return. If the item is returned again after reshipment, the system will automatically arrange a refund in accordance with the following refund rules without further notice.

After receiving your returned item, we will send an email titled "[Cigarera] Reshipment Arrangement for Returned Packages" with a payment link for the reshipment fee. If you choose to reship the item, please complete the payment and reply with reshipment-related information within 15 working days. We will arrange for reshipment in the original packaging of the product according to your reply.

*Reshipment fee: You are required to pay the shipping fee for the second shipment (US$35 per package; US$70 for two packages; and so on).

If you choose a refund, please reply via email within 15 working days (the refund will be returned to your bank account via the original payment method). After receiving your confirmation, we will process the refund according to your instructions within 5 working days. The system will deduct the initial shipping fee when arranging the refund.

• The initial shipping fee is US$35 per package, i.e., (total price of refunded goods - initial shipping fee = actual refund amount). If the value of the goods is less than US$35, a 20% deduction will be made from the total price before refund.

Please note:

1. If you fail to reply to the email within 15 working days (counting from the date of our first notification), we will deem that you have chosen a refund and will return the amount to your bank account via the original payment method after deducting the initial shipping fee, without further notice.

2. If the item is returned again after reshipment, the system will automatically deduct the initial shipping fee and arrange the refund without further notice. The initial shipping fee is US$35 per package, i.e., (total price of refunded goods - initial shipping fee = actual refund amount). If the value of the goods is less than US$35, a 20% deduction will be made from the total price before refund.

3. Products may be randomly inspected during return and reshipment, which may cause damage to the package or the product. However, such situations are not covered by our return and exchange services.

4. If the product is returned due to your failure to clear customs in a timely manner and/or contact the local carrier for customs clearance in a timely manner, we will charge a secondary storage fee of US$50 + reshipment fee (US$35 per package; US$70 for two packages; and so on).

5. Please ensure that the recipient information and details you provide are accurate. Otherwise, the goods may be returned due to failed delivery. You can re-pay the shipping fee to arrange reshipment for returned items (US$35 per package; US$70 for two packages; and so on). However, regardless of the reason, each returned item is limited to one reshipment. If the item is returned again after reshipment, the system will automatically arrange a refund in accordance with the refund rules without further notice.

You may also choose to receive a refund instead of reshipment after the first return. The system will automatically arrange the refund after deducting the initial shipping fee.

• Initial shipping fee: US$35 per package; US$70 for two packages; and so on, i.e., total price of refunded goods - initial shipping fee = actual refund amount. If the value of the goods is less than US$35, a 20% deduction will be made from the total price before refund.

Prohibited and Violation Conduct

The member undertakes not to use the Terms of Service for any illegal purpose or in any illegal manner, and to comply with the relevant laws and regulations of the Hong Kong Special Administrative Region and all international practices regarding the use of the Internet. If the member is a user outside the Hong Kong Special Administrative Region, they agree to comply with the laws of their country or region.

The member agrees and warrants not to use the Terms of Service to engage in acts that infringe upon the rights of others or are illegal. In the event of the following circumstances, we may take action against your account, including but not limited to:

• You submit materials (including but not limited to text, images, music, videos, graphics, photos, and images) for which you do not have sufficient rights to grant the licenses specified in the "Submitted Content" section above.

• Using multiple accounts or interfering with our services in any way.

• Sending information containing illegal, harmful, threatening, abusive, harassing, defamatory, false, insulting, vulgar, indecent, obscene, blasphemous, hateful, or otherwise objectionable text, images, or files on racial, moral, or other grounds.

• Posting advertisements or sending any form of unsolicited information.

• Impersonating others or providing any form of false information.

• Engaging in commercial transactions without prior authorization from Cigarera.

• Initiating or forwarding any form of chain messages.

• Other acts that do not conform to the intended use of the Terms of Service or that Cigarera has reasonable grounds to deem inappropriate.

Cigarera reserves the right to terminate any account at its absolute discretion. If we terminate your account, we will notify you via email.

Intellectual Property

All software and content of Cigarera (content is defined as including any text, audio or music, video, graphics, photos, and images) are our intellectual property and are protected by intellectual property and copyright laws and international treaties.

The website is for your personal, non-commercial use only. Content may be used for any non-personal and/or commercial purpose only with the express authorization of us and/or our third-party licensors. You shall not forward, copy, publish, sell, or license the use of any content on the website without our prior consent or authorization. Such unauthorized actions may result in civil liability or criminal penalties. We reserve the right to withdraw or revise any service items without notice. We shall